Creating a culture of leadership even during crises, chaos, and an economic downturn At first glance, Zappos.com, the online retailer, appears to have little in common with General Electric (GE), the multinational conglomerate. Hit hard by the recession, GE is in the throes of scaling down its financial services subsidiary, GE Capital, by an estimated 40%. mu legend zen for sale Zappos, on the other hand, is tapping into changing consumer habits and ramping up for 30% growth over the next 12 months. hogan scarpes shop Nike SB Blazer Yet surprisingly, these two organizations with their rapidly shifting environments face similar challenges in motivating and engaging their employees. West Virginia Mountaineers Umbro Velocita homme adidas outlet shop For Zappos, it’s about creating and maintaining passion in a call-center culture. New Balance 009 hombre A.J. McCarron Alabama Football Jerseys Danny Amendola For GE, it’s about keeping people engaged in a changing climate. asics gel nimbus 14 hombre Toronto Raptors Zapatillas AIR JORDAN 11 Named among the 20 Best Companies for Leadership in a recent BusinessWeek.com/Hay Group survey, both GE and Zappos put a premium on selecting, developing, and retaining strong leaders at every level. buy mu legend zen What sets them and the other companies on the list apart, however, is not just their emphasis on good leadership, but also how they approach it. NMD Oklahoma City Thunder Jerseys Asics Pas Cher Air Jordan 3 They carefully tailor their developing leaders to fit their unique business strategies and organizational cultures. In Bad Times As Well As Good While the data suggest there is no one best way to grow leaders, the companies that do it best share certain key characteristics. The top 20 companies address leadership development on multiple fronts, from articulating how leadership behavior needs to change to meet the challenges of the future to managing their pools of successors for mission-critical roles. adidas yeezy Air Jordan 4 And, despite the chaotic, crisis-strewn atmosphere of the past year, they’ve continued to make leadership a top priority. adidas messi 2017 fjallraven kanken backpacks uk Abercrombie Pas Cher “The best companies for developing leaders recognize the value of strong leadership in both the good times and the bad,” says John Larrere, who heads Hay Group’s leadership and talent practice in the U.S.
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In fact, while 94% of respondents among the Best Companies for Leaders say their organization actively manages a pool of successors for mission-critical roles, only 68.6% of the other organizations surveyed report the same. Maglie San Antonio Spurs
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Executives at the Best Companies for Leadership confirmed this in follow-up interviews. adidas superstar soldes Boston Celtics Nike Air Pegasus Nike Air Max 2017 męskie “Our culture is committed to leadership development,” says Jayne Johnson, GE’s director of leadership education. Maglie Los Angeles Lakers “Crotonville [the site of GE’s corporate university] opened in 1956. mu legend power leveling
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Canotta Memphis Grizzlies But today, change is such a continual force that even we at GE are taking a fresh look at how to develop talent.” At Zappos, a challenge is developing leaders at a pace that will accommodate the company’s growth. adidas tubular ASICS PAS CHER FR
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We can see them and they can see us.” The process seems to be good for retention. adidas pas cher AIR MAX THEA adidas ultra boost uomo new balance 998 black teal NIKE LUNAREPIC FLYKNIT “In 2009, we will have a 20% turnover rate,” says Ratner. That’s impressive for call-center employees. What keeps people at Zappos? “We pay 100% of employee benefits,” says Ratner. Adidas Zx Flux But there’s something more, something Zappos calls its “wow factor.” Says Ratner: “We can’t ask someone to wow a customer if they haven’t been wowed by us.” In fact, Zappos is so eager to wow employees and make sure who they hire is really committed that the company offers people $3,000 after they’ve been trained to walk away if they feel they and Zappos aren’t a good fit.
Ratner is quick to point out that almost no one takes the $3,000 walk-away money. But many trainees return for more Zappos training to become managers and supervisors. Asics Gel Lyte 3 Air Jordan 7 (VII) Maglie Miami Heat Ratner admits that one of her big concerns is how to keep the wow factor alive as the company adds more people and ramps up its leadership development. kanken fjallraven soldes Asics Gel Noosa damskie Ray Ban Goedkoop asics gel nimbus 17 uomo ABB, a leading provider of power and automation technologies, is also facing challenges posed by a double-digit growth trajectory, according to Julia Blake, vice-president for human resources at the company’s Power Products Division in North America. adidas stan smith pas cher homme Portland Trail Blazers Fjällräven Kånken “We were growing our business and rapidly filling positions. New Balance 420 damskie Our challenge now is the rapid development of the organization’s bench strength,” says Blake. Texas Tech Red Raiders “We recognize that we need to accelerate development to get people ready to fill key positions. nike legging homme
We want to get back into a growth surge and use development as a tool to retain talent as the business picks up.” Survey respondents from the Best Companies for Leadership are 20% more likely than respondents from other organizations to say that people stay at their companies primarily for growth opportunities.
Three Types of Corporate Culture Not only are the best-in-breed companies more urgent about leadership development; they also spend more time on it—and more money, too. Sealver Siliga nike blazer pas cher In the survey, respondents from the Best Companies for Leadership were more likely to say that they invest in the development of even their mid- and low-performing employees. Grey Pink Jordan Shoes Roshe Run Homme Pas Cher
Kyle Arrington And when asked about time spent developing leaders, once again, the Best Companies for Leadership report investing more time than peer organizations in developing future leaders. new balance 1300 femme asics gel kinsei 5 mujer While 16.4% of all respondents report spending 25 or more days per year developing senior leaders, 22% of the Best Companies for Leadership spend 25-plus days developing their top talent.
In an analysis of how survey respondents described their companies’ cultures, three categories of organizations emerged. New Balance 996 mujer Some, such as Zappos.com and Southwest Airlines, are modern, learning-oriented, fun workplaces. adidas femme soldes Nike Free Running Nike Air Presto Other large, global giants, such as P&G and GE, are complex companies with cultures that are more traditional. adidas pas cher mu legend zen Adidas Pas Cher And some, including ABB, are known as “collaboration for innovation” companies that accomplish work though self-organizing project teams and encourage employees to seek new approaches to solving problems.
According to Elizabeth Bryant, senior director of talent management at Southwest Airlines, the leadership-development process reflects the company culture. Nike France
“It goes beyond formal training and is part of everyday life at Southwest, where employees at every level are exposed to leaders so they get to see how the leaders think,” she says. “Even informal mentoring and exposure to company executives helps to broaden people’s perspectives and stimulate their passion about the job.” A Hunger to Learn According to Jeff Lamb, Southwest’s chief people officer, the culture in which Southwest’s employees work every day is no different from the culture in which the airline develops its future leaders. Maglie Milwaukee Bucks Marcus Mariota Oregon Jersey Fjallraven Kanken No.2
“This kind of thing happens organically. mu legend zen nike roshe two hombre There’s no course on how to get so engaged that you volunteer to come in on a weekend.” Lamb insists that what makes the airline a great place for leaders is the same thing that makes it a great place for employees: “the freedom to be yourself … a lack of pretense; the hunger to learn.” He says it’s not about any kind of program or leadership training, or how well the company develops talent, but in “allowing people to enjoy their work.” Concludes Hay Group’s Mary Fontaine: “The real thing leaders do is create environments that drive performance. Leaders engage and enable people. mu legend zen fjallraven kanken uk It’s that simple, but it requires a shift of focus from solely outcomes, production numbers, and revenues to motivating people so they’re passionate about helping the company achieve its goals.” Another key aspect of leadership, she says, is removing the obstacles that hinder them. New Balance Tienda ADIDAS Yeezy Boost 350 V2 She likes to quote a senior client at IBM, who says, “My job is to take the rocks out of the campers’ knapsacks so that they can run faster and further.” METHODOLOGY To conduct the 2009 Best Companies for Leadership study, Hay Group and Bloomberg BusinessWeek.com invited organizations from around the globe to participate. Nike Lebron 13 The survey was open to all employees of any organization and asked respondents to rate the leadership-development practices at their own organization. Separately, respondents were asked to nominate three organizations, regardless of size and industry, that they believed are the best at developing leadership at all levels. Womens Air Jordan 11 A total of 1,869 individuals from 1,109 organizations completed the survey. mu legend power leveling Adrian Peterson Only responses on behalf of a parent organization were considered in the ranking process, resulting in a total of 740 organizations considered in the final ranking. adidas nmd femme Detroit Pistons In the case of multiple respondents on behalf of a parent organization, responses from those self-identified as “leaders” were combined, and responses from those self-identified as “employees” were combined, to allow comparative perspectives on the same organizations. louboutin chine chaussures louboutin ROSHE RUN For an organization’s final score, we calculated an average of the two group scores.